What is Problem Gambling?
Problem Gambling is behavior that compromises, disrupts, or damages personal, family, or vocational pursuits or otherwise creates significant adverse consequences in important areas of a person’s life.

Responsible Gaming Awareness Program
Grand Victoria Casino & Resort is meeting the challenge in addressing the issue of problem gambling through its Responsible Gambling Awareness Program.  The program focuses on increasing the awareness of customers, the community and casino employees.

Customer Awareness
The Customer Awareness component of the program is intended to make casino patrons aware of problem gambling issues and the various agencies that are qualified to provide intervention.  This is achieved through such educational materials as posters and brochures that highlight problem gambling as well as agencies known for their expertise in crisis intervention, counseling and treatment.

Employee Awareness
Grand Victoria Casino & Resort provides information to its employees as to the support mechanisms available for problem gamblers.  Educational materials similar to those referred to in the Customer Awareness component are also produced for casino employees.

Community Awareness
Community Awareness is designed to reach the surrounding community.  Advertisements and/or promotional materials are used to highlight the issue of problem gambling and the agencies to which those affected can turn to for help.  There is also the opportunity to partner with local counseling and treatment agencies.

For Additional Information or Assistance, Contact: 

State of Indiana Problem Gambling Help Line:
1-800-994-8448

National Council on Problem Gaming:
Toll Free / 24 Hours
1-800-522-4700